Tag: hr

It’s Been 4 Months

It’s been four months since I’ve hit the publish button here. There are at least half a dozen posts sitting in draft status and approximately 45,338 ideas floating around in my head. Not an exaggeration.

In those last four months, a lot has happened. A lot, a lot. You get bullet points, because despite what some may choose to believe it hasn’t all been shared via social media and isn’t always covered in rainbow tinted glitter. But it’s real life and I’m all about real life.

  • I dove head first into a grassroots groundswell of activism led by an amazing group of intelligent and passionate women driven towards change in our community. I’ve never felt so empowered. I also announced my intent to run for West St. Paul City Council. (You can watch the video clip here and visit my campaign site here.) I didn’t know one of the perks of being a local politician would be getting to know so many amazing people and building true friendships with them.
  • I didn’t get to go to #SHRM18. It was ultimately my decision, but looking back, definitely one I regret even though it seemed like the right choice at the time.
  • We went to Des Moines to see Hamilton. It was life changing and I don’t care how cliche that sounds. I want to see it over and over.
  • My wife got pneumonia and was out of work for three weeks. The whole family passed around mystery viruses for a good week during that time.
  • My grandma was given a month to live. We drove to Missouri to see her while she was still well enough to see us and we could still talk. It was a beautiful visit. She died less than a week after we got back. We went back for her funeral. She was 92, but when you lose one of the most amazing pillars of your life, it doesn’t matter how old she is. I think of her daily and I always will.
  • Won my primary election. In a big way. On to the general election in November!
  • Accepted a job offer. It was easy to accept. I had a really positive feeling about it during the whole interview process and can’t wait to start in a few weeks.

And that’s my last four months in a nutshell. Is it all HR related? Nope. But it’s human related and that’s what matters to me.

My Five Year Woriversary

Five years (and one day) ago, I walked into the doors of a medium-sized credit union as the newest person of their HR team. And, oooh, boy. What. A. Ride.

I wasn’t looking for work when I applied to work where I’m at right now. I had s job. It paid the bills. I was good at it. It was comfortable. And part of that job was finding people to do customer service people for the call centers of that medium-sized credit union.

They were so obsessive about what they wanted in candidates and it was killing me. The candidates needed to really get what it meant to go above and beyond with customers and how to really get to know them, but it was totally cool if they didn’t have any experience.

The whole role, I kept hearing about the “culture” at this credit union and I had no idea what that meant because where I was working didn’t know what that really meant either. And whether it was fate or luck or pure randomness, one night I got an Indeed alert that they’d posted a job in their HR department. I thought about it for 12 seconds, updates my severely neglected resume, and applied.

I got a call on my birthday to schedule a phone interview and that whole culture thing started making itself incredibly evident during the entire interview process and I REALLY WANTED TO WORK THERE!

And here I am five years later.

I’ve learned a lot. My leader asked last Friday about some of my best moments here. At the very top of the list was being on stage in front of the entire (now large-sized) company when someone from my team got to announce that we were rolling out a six week paid parental leave. And it’s also anytime a leader calls me ready to offer a job to someone I’ve told them they’re gonna love or another leader wants to tell me that they’ve been working with one of their employees on something and they can see it start to click. Those are the best. Those are my jam. Those are why I <3 HR so much.

This company, the people I work with and the people that lead me have been incredible guides for the past five years in my growth every day, both professionally and personally. I feel like I got a pretty good deal with this job!

Here’s to five more!

Phone Interviews: You Called, I Can’t Hear a Thing

Hello, hello, baby. You called, I can’t hear a thing.
I have got no service in the club, you see, see
Wha-Wha-What did you say?
Oh, you’re breaking up on me
Sorry, I cannot hear you, I’m kinda busy.

– Lady Gaga

My first gig in HR was as a recruiter/staffing consultant/placement specialist (or whatever title they wanted us to use at any given day) for a smaller temporary staffing agency. There was no training. I don’t think I even shadowed anyone prior to jumping on the phone and doing my first phone interview. I started out just interviewing candidates to fill data entry or basic reception positions. I’d never done either, so it was really a trial by error situation. But then that was my gig, all day, every day.

In my world, here are the things that have helped me not only become successful when it comes to recruiting, making recommendations to hiring leaders and getting some pretty amazing people started in their career:

  1. KNOW YOUR HIRING MANAGER. Get to know them. If you think you’re going to get the hiring right for someone without having some really in depth conversations, you’re wrong and you’re just causing yourself more work. Even if you’ve hired for the manager one million times before, you still need to check in with them. You need to know what’s working and what’s not working for their team. It’ll help. I swear.
  2. LISTEN. Seems easy, right? But we have the distractions of open offices, emails coming in, to-do lists growing, etc. and that’s fine for you to deal with on your time. Not the candidate’s time.
  3. ENGAGE. That means don’t treat your standard list of questions like a checklist. I’m sure you’ve asked the same questions for the same position for years on end if you have that one role that you’re always recruiting for. I don’t care. That candidate has never interviewed with you, so don’t take it out on them. They’re talking to you with the idea that this could be an amazing opportunity for them. And it’s one for you, too – you could be getting the ball rolling for hiring someone fantastic.
  4. ASK. As much as the questions you’re asking are probably somewhat canned, so are the answers you’re going to get. Nobody’s fault! It’s your job to go past those canned questions with words like “why?”, “tell me more”, and “what did you learn from that?”.
  5. LEARN. You can learn SO much when interviewing someone for any position. It might be something you’ll never even need to think about again, I get that. But in your role as an HR person, that should be far from the truth. I like to make the candidate the expert in whatever work it is they do and I’ve learned so much. And really, the more I learn from a candidate, the more I want them to move on to the next round and the more I’ve increased my knowledge of something else, which is always a good thing.

This stuff is all Interviewing 102. Interviewing 101 should be where you learn all that legal stuff, okay? And we all need constant reminders of both of those when it comes to interviewing. If we don’t have them, we end up doing the same thing over and over and that’s rarely the right thing to do.

Photo by Quino Al on Unsplash