They are. And as soon as they get here, there won’t be a need for people to work in HR departments. The robots have it under control and it will be glorious. (I’ve mentioned I speak fluent sarcasm, right?) There was a pretty great discussion about the shift of Artificial Intelligence into the Human Resource arena last week via the #NextChat twitter stream. The recap is on the SHRM blog if you’re really into that kinda thing.
The ATM just celebrated it’s 50th anniversary and there are now zero banks left in the world, thanks to John Shepherd-Barron. (FYI: The first one was at Barclays, which is the same company that’s installing sensors to see how often their employees are at their desks.) Robots have taken control of all of our money and will distribute it as the data sees fit. Please do not make eye contract with Robot Cashman. His infrared eyeballs will blind you and then turn you into a robot, too, which is actually pretty beneficial because then you’ll have a job!
The self-checkout made it’s appearance into the world back in the 1980s by a dude named David Humble. And since then, retail stores haven’t hired anyone at all because the machines are ALL OVER IT. You see those robots at Target all the time asking me if I’m finding everything okay six times in 20 minutes, making sure I have a RedCard so I can save 5% and stocking those damn end caps in such a beautiful, beautiful way that I want to buy everything.
Listen. I say this in jest, but it’s a fear that I’m pretty sure everyone has either felt or heard someone talk about at some point in their life. Probably 10 or 11 years ago, my BFF chastised me for using a self checkout at a grocery story because it would take away the cashier’s job. My bestie is not a conspiracy theory wackadoodle. My point in sharing what might embarrass her is this: IT’S OKAY TO BE NERVOUS.
Humans still need humans. That’s why I married my wife and not my quesadilla maker. The only thing that’s going to change is how those interactions happen. If I’m at my credit union and I need cash, but notice there’s a giant line in front me, I’m probably going to opt for the ATM in the lobby. But if I’m at my credit union (side note: here’s why you should join a credit union and ditch your big bank) and I need to figure out if I can get a better rate on my car loan, I’m going to talk to someone about it and I’m cool if the line is a little longer. A person is going to understand my situation much better than something that relies solely on artificial intelligence.
That works for HR, too. We’ll use AI to make sure we’re continuing to improve an applicant’s process, provide quicker responses to employee questions about their benefits or payroll and all that predictive analysis stuff that sounds super duper cool and helpful. But we’ll still use humans to do things like celebrate an employee’s 25th anniversary in a meaningful way, send an email to someone that works miles and miles away with a link to an article that reminded you of them, and spend more time developing, and, most importantly, take all the information we get from AI to make the workplace even better. See? It’s a gonna be a win for all us HR practitioners out there and we can’t be scared of it.
Dennis Rodman joined the Chicago Bulls back in 1995. He wasn’t much different in the 90s than he is now, minus palling around with Kim Jong-un. He wore dresses. He had a lot of tattoos. He punched a lot of people. I would imagine some of those championship level NBA players and coaches, along with millions of bandwagon Bulls were pretty terrified of that dude. He very well could have clocked Michael Jordan right in the face the very first day he walked into practice. But he didn’t. He was amazing and he helped the Bulls win three more NBA championships in a row.
See? It’s a gonna be a win for all us HR practitioners out there and we can’t be scared of it. If the greatest NBA player of all time (that’s Michael Jordan for you people that were incorrectly thinking Lebron what’s his name) can adapt to something scary and win some championships, then we can adapt to an addition to our daily lives that’s going to make us better, too.
What if we didn’t wait around in the locker room for AI to show up and throw his stuff in the locker next to ours? What kind of value could we bring our entire organizations if we proactively brought a case to our executive teams surrounding the benefits AI could bring from a business standpoint?